Frequently asked questions
Registration, identity verification, floating rate, network and memo/tag, network fees and what to do if something goes wrong.
Do I need to register?
No. No name, email, phone or documents are needed to make an exchange.
How does the exchange work?
You choose a pair and place an exchange in Changezilla. The exchange is processed through a cryptocurrency exchange service under its rules.
Is identity verification required?
Not by default. It may be requested if a transaction looks unusual, in cases of fraud reports or as the law requires. It is mandatory for users from some countries. The exchange may be put on hold during the check.
Is the rate fixed?
No. The rate is floating: the final amount depends on the rate at the time your exchange is processed and may differ from the preliminary estimate.
How long do I have to send the funds?
With a floating rate there is no deadline for the deposit: the exchange starts once your transfer arrives and gets network confirmations. Send funds only to the address from your exchange.
What should I know about the network and memo/tag?
Send only the coin and only in the network shown in the exchange. A transfer in another network or without a required memo/tag may not arrive, and the funds may be impossible to recover. Blockchain transfers cannot be reversed.
Who pays the network fee for my transfer?
The network fee for your own transfer to the exchange address is charged by your wallet or exchange and is not included in the estimate. Your wallet may add it on top or take it from the amount: check how much will reach the exchange address.
Which coins and networks are supported?
The list is updated automatically from the catalog of the exchange service. See Coins and networks on this website.
What if my amount is below the minimum?
The calculator shows the minimum for each pair before you create an exchange. Choose an amount not below the minimum.
Do you hold my funds?
No. You send funds to the address issued for your exchange and receive the result at your own address.
What if there is a problem with my exchange?
Contact support at support@changezilla.online and include the exchange number.