Support
How to contact Changezilla support and what to include so that your question about an exchange can be resolved quickly.
Write to support@changezilla.online. If your question is about an exchange, include the exchange number.
What to include
- The exchange number (shown on the exchange page and in Telegram).
- The hash (TxID) of your transfer, if you have already sent the funds.
- A short description: what you expected and what happened.
Never send your seed phrase, private keys or passwords. Support does not need them.
If something went wrong
- The status has not changed. Check the transfer in a blockchain explorer: the exchange starts only after network confirmations. See How to check a transaction status.
- Wrong amount, coin or network, or no memo/tag. Do not send anything else; write to support with the exchange number and the transaction hash. See Sent crypto on the wrong network.
- A refund is needed. If you entered a refund address, a refund goes there automatically when it is possible. Without a refund address, a refund is only possible through support.
- Identity verification was requested. Follow the instructions you received; the exchange may be on hold during the check.
Lost the link to a website exchange
Access to the exchange cannot be restored from the link itself. Support can find the exchange by its number or by the receiving address and time and will answer by email.