Sent crypto on the wrong network: what to do
What happens if you send USDT or another coin on a different network than the one in your exchange, and what you can do now.
A transfer on a network other than the one in your exchange is one of the most common and most expensive mistakes. Blockchain transfers cannot be reversed, so prevention matters most — but here is what to do if it has already happened.
Right away
- Do not send anything else to the same address.
- Find the transaction in your wallet and copy its hash (transaction ID) and the network you actually used.
- Write to support with your exchange number, the transaction hash, the network, the amount and the time.
What can be done
Whether the funds can be returned depends on the networks involved and on the exchange service. Sometimes the funds can be found and returned through support; sometimes this is impossible. No one can guarantee a recovery.
How to avoid it
- Before sending, compare the network in your wallet with the network shown in your exchange.
- Remember that 0x addresses look the same on Ethereum, BNB Smart Chain, Arbitrum, Polygon and other networks.
See also: Checklist before sending crypto.
Terms in this guide
Blockchain network
A blockchain on which coins and tokens are transferred, for example Bitcoin, Ethereum, TRON, Solana or TON. A transfer exists only inside its own network: coins sent on one network do not appear on another.
Transaction hash (TxID)
A unique identifier of a transaction. With it you can find the transfer in a blockchain explorer, and support can check it.
Refund address
Your address to which funds can be returned if the exchange is not completed. It is optional; without it an automatic refund is not possible, and the funds can only be returned through support.